Hey guys,
Last week, as I’m sure you’re aware of – I was told to update my theme and clear cache as a way to resolve issues with my theme.
However, right now – I’ve got several issues. I had to revert back to my old theme layout as the new update created some major glitches.
Here are the current issues.
1. White bar reappeared (even though I’ve got the CSS code to remove that on all pages within my site)
2. The “share” buttons on article posts are not appearing as they should.
3. Instagram widget is completely removed / not working
You can see all issues at goaliecoaches.com
My question is this. How can I get the theme working as it was prior to me updating it, and still have the Instagram widget work?
I am concerned as I run several other sites with this theme on it and I have not had the best luck with support. For the record, I love the theme, I just have concern that with the support I’ve seen it was only performed so that the theme would continue to have a 5 star rating. I want to be able to rate this as a 5 star experience, I really do, I would appreciate any help you can offer.
Thank you!
Hi,
The problems with the layout you were experiencing could be related to having both the composers active at the same time. When the tagDiv composer and also WPBakery page builder are active, there could be layout problems.
The tagDiv composer will be activated automatically as soon as the theme is installed or updated.
So if you used Visual composer elements to create pages, deactivate the tagDiv composer. There will not be problems with default theme elements such as blocks and grids but specific WPBakery items can be affected by the tagDiv composer.
1. That code should still apply. Once entered in the theme panel custom code section, the code will not be affected by updating the theme so it should apply at all times. I could take a look at this, if you will decide to update the theme again.
2. The socials were redesigned in version 8.6 I believe, they will not be the same as before. more about this here
– https://tagdiv.com/social-network-buttons/
In almost all cases when the socials were not displayed after updating the theme, it was either cache or CDN issues, or even the browser cache. We can take a look at this as well.
3. The latest theme version contains the fixes for the Instagram widget and also the social counter. So there would be no issue. From the user feedback we have Instagram works properly after updating to the latest version.
If you should decide to update again, first deactivate the tagDiv composer. Then clear all caching, purge CDN if used and also browser cache. Let us know, so we can take a look at the problems that remain if there are any.
Thanks
Hi Simion,
First off, I appreciate your willingness to help with this. Thank you for the detailed response.
I’ll wait until I hear back from you today to update, as I’m sure it’s going to be sort of an issue again and I just want to make sure we can take care of it asap. Should I create you an admin account so you’re able to log in to the site?
Thank you!!
Hi,
You can send us an email at contact@tagdiv.com and provide admin login there. We will take a look. Please also include a link to this topic in the email.
Thanks
Simion,
I just sent login.
Thank you
Replied via email!
