Issues with Instagram, Social Counter

Posted in: Newspaper
Post count: 5
leger7493
#402856
May 27, 2021 at 5:24 pm

I have been experiencing two issues with the Newspaper theme.

1. The social counter isn’t updating the number of followers/likes.

2. When I activate the Instagram feature for the footer in Theme Panel, the photos do not show up. Everything is filled out correctly, but it just brings up 3 broken links (instead of 3 photos).

Post count: 27744
Anamaria
#402921
May 28, 2021 at 9:10 am

Hello,

1.Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
2. Please provide the link to your website, to inspect it.

Thank you!

Post count: 5
leger7493
#403018
May 28, 2021 at 7:38 pm

Here is the link: https://theledgesports.com/

Post count: 27744
Anamaria
#403131
May 31, 2021 at 7:13 am

Hi,

Please clear your cache, and if the issue persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Post count: 5
leger7493
#403439
Jun 1, 2021 at 6:34 pm

Thanks, just sent an email.

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