Issues with Mobile Theme (image Size & Hidden CSS on Ipad)

Posted in: Newspaper
Post count: 17

So just wanted to see if this is a bug or is it just me

so on my website
1. The Css hidden function on Tag div composure when on mobile-only page (the new one) doesn’t actually work when in the Ipad mode – ie. when changing an element from show to hidden it does not do anything – this will work in mobile mode just not ipad mode
2. when using the mobile theme (ie the reduced theme size for AMP or Mobile) the theme does not use a reduced thumb size (ie the recommended “265×198” and the “741×486”). when testing on Chome and lighthouse speed test on developer mode, the image used is the uploaded image without reduction.

Post count: 35449

Hi,
1. I Just test it on all devices and for me the hidden option is working, just make sure that you are not using some plugins that interfere with the theme.
2. Please normal the mobile theme plugin should use these thumbs, what you can do is to try to regenerate the thumbs using our guide from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!

Post count: 17

Hi Calin

just to clarify these 2 points are not related – just two issues i found

attempted hide function with all plugins- except core TD plugins – turned off and issue persists

2. the website cleared regenerated all images + all cache on browser, server + cloudlfare wiped – issue still persists

Post count: 35449

Hi,
I understand, we need to make some investigations to see where is the problem, for this we need a link to your website, if you can provide it here will help me to see what can be the problem. If you do not want to share your website here on forum, you can do it via email at contact@tagdiv.com and provide admin login and cPanel if possible. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!

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