It does not detect the license

Posted in: Newspaper
Post count: 2
Vicho
#542900
Jul 7, 2026 at 11:49 pm

Hi, I’ve already entered the license code, but it says it can’t detect it. Can you help me fix this issue in WordPress so it doesn’t keep happening? It’s limiting my experience with the theme. Best regards.

  • This topic was modified 1 month by Vicho.
Post count: 2
Vicho
#542902
Jul 8, 2026 at 12:05 am

I’m trying to download a template from the library, but it won’t let me, and I don’t know if it’s because it’s not recognizing my license?

Post count: 20685
Simion C.
#542907
Jul 8, 2026 at 8:51 am

Hi,

If there’s a problem with the key verification then the theme will have limitations unfortunately. This kind of issues with the key verification can have a few causes, mainly plugin conflicts, or security restrictions, or firewalls.

What happens is that the theme tries to connect from your website to our database and verify the key. If something interferes or blocks that connection, then the verification will fail, resulting in not being able to use the theme fully.

A quick test you can perform is to deactivate all non-theme plugins to see if this solves the problem.

If not, I will take a look at the issue and try to find the cause. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login (user and pass). I will check as soon as possible.

Thank you!

Viewing 3 posts - 1 through 3 (of 3 total)
You must be logged in to reply to this topic.