Hello
My issues with my theme comtinue to my frustration.
Many of my posts are not being responsive and making whole site look bad.
Many artciles are not being responsive such as the sidebars not sliding down correctly, I have tried everything, from changing caching plugin settings, disabling thing like server side litespeed caches, pausing cloudflare, rebuilding the single post template, and these things keep happening all the time
Here is an example of an article that is working
https://www.techbusinessnews.com.au/blog/the-benefits-of-autism-in-the-technology-industry/
Here is an example of one that does not. The side bar does not come down correctly and the social icons at the top of the post dont show up leaving a gap.
Then some days some will work, but the other ones that were working correctly before will stop working. The theme is being a nightmare to me and I hope someone from your team can solve all my problems once and for all.
Also this happening and cannot fix it.
If user comes to the page for the first time (with no cache in thier browners) they cant click on my menu drop down arrow items. They have to go into an article first and then come back to front page, Only then once the front page is in thier broswer cache will the menu items work.
I havw been asking about this issue for months. No one here helps
All these problems are happening also with cloudfalre PAUSED. So please. Stop saying issue is cloudflare. The fact it is paused, the fact I have tried many caching plugins and soltions all say ” THEME ISSUE” Also even happens when I run the site on totally different server.
Theme issue. Ongoing, Many months.
Please finally have some solutons for me
You watch, visit my site with browser cache. You cannot click the front page menu. But once site is cached by going to another page. Then front page menu will work.
And, this constant issues of theme sidebars not being responsive and not dropping down corrrectly!
NOT CLOUDFLARE – AS ITS PAUSED
NO CACHING PLUGIN – ALL DO THE SAME THING
This is THEME BUG or Template Issue
Hi mgiannelis,
Can you please let us know how did you discover that this problem is from the theme, we are also very curious!
My question is simple, when you are logged in to the site and the cache does not apply, does it work correctly? Does the dropdown in the menu and the sliding sidebar work?
If so, then it is possible that some settings in the cache plugins interfere with the css and javascript in the theme.
Now if you have tested everything listed above and the problem persists, please contact us by email at contact@tagdiv.com and provide us a chance to investigate the problems. For this we will need temporary wp-admin access, and also include this link to identify you faster.
Thank you for your understanding!
How did I discover this problem?
Ummm. Yeah. by simply showing you it’s broken.
As mentioned. I have tired everything caching, and totally disabling caching. Sane problems.
Theme is broken
How long will it take me this time to get support from the email. On average its been taking 3 to 5 days for someone to actually come back.
I also think I am having FOUC issue (Flash of unstyled content)
I am have been looking into how to fix this also. But cannot work out these soltions here
https://stackoverflow.com/questions/3221561/eliminate-flash-of-unstyled-content
When you load my site from freash cache browser. Menu items start as squares. But when site is cached in broswer. You dont see it.
Hi,
So you say that the theme is broken, but my question is if the theme is broken, shouldn’t every user of the theme have the problem you have?
Something that doesn’t happen, so, my opinion is that you have some settings or plugins that don’t work with the theme.
For example, I remember that in a topic you mentioned that you use cloudflare APO, for example this is not tested with the theme and we do not know how it works, for the moment the recommendation is that this option be avoided.
I also saw that you use the litespeed cache plugin, this plugin must be very well configured with our theme to work correctly (not to mention the fact that certain settings in this plugin are applied even after the plugin has been deactivated).
As for the response time, if you write to us during the week, we will try to answer you within a maximum of 24 hours, but if you write to us on Friday or at the weekend, the answer will come on Monday, and if the workload is very high, it may even be on Tuesday.
If you sent an e-mail, most likely our team will check it today and answer you.
Thank you for understanding!
