Seriously, this has to be one of the worst themes, I’ve ever had to use.
Here are my issues I’m now experiencing after having you guys work on it.
1. I can no longer see ‘Video’ section for a post format, so I can no longer show videos on my website cause the format is stuck on standard cause there is no more option to add video now. THANK YOU!
2. You guys are horrible at understanding emails, I’ve told you I do not see anywhere to update the social counter, even then you send me a tutorial where I can look, okay, I’ve already viewed that cannot see it!
3. I had a white gap on my sidebar, it’s against TOS adsense to have it on a floating box, what do you guys do instead of fix your coding issue? enable the sticky sidebar, thanks, lets get me banned from adsense why dontcha.
Seriously, I regret paying you guys the $60, should of went with Flex Magazine, nice to know I wasted money here.
I can no longer post any damn video to my website right now cause you guys started disabling all my plugins and who knows what, thanks for making me not be able to upload any content to my website *video wise*.
THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You are all bastards, HE manddo MANY MAILS AND ONLY ONE ME ANSWER, DO NOT OPERATE THIS IS THE WORST SUBJECT AS TO SUPPORT SERVICE NEVER RESPOND, CRAP DOGS, I’m tired of never solves anything, ” I FEEL CHEATED!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
@polerate – probably the worst grammar I’ve ever read. My 8 month old son can talk better than you.
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This reply was modified 9 years by
kreativewire.
Wow. Lot of babies on here today.
Been using the theme on high traffic sites for 3 years now.
Stupid user error most common issue, and “RTFM.”
Learning how to use WordPress always good first step; reading the instructions a good second step; can’t figure out how to update the plugin?? It’s in the plugin folder when you download the ‘all theme files’ from ThemeForest – then you delete old plugin folder, upload new one — drama over; learning to use the tab top right of the WordPress post screen to toggle and untoggle sections of your post layout is a good thing to learn — this allows you to hide or unhide various boxes used on the post editing page (only you can do this, the theme cannot manage your site for you).
I don’t work here; but TagDiv has gone above and beyond in providing support for folks who seriously need to spend time on the WordPress Codex learning how WP actually works, what themes and plugins do, how things conflict with one another, how to better utilize the provided tools and have a better sense of “exploration” vs asking in tickets “do I press the save” button to save? Um, yeah, what else is the save button for? kind of questions. They have extreme patience for rude, obnoxious and sometimes bizarre requests for help that have nothing whatsoever to do with the theme.
Sorry you’re having a problem. Welcome to WebDev. It’s a journey, not a vacation.
Hi @Chris,
Where do you want your gold star delivered? for being so cool. In the mail or did your mother give you one already?
This isn’t a mean message back, it’s a welcome to the world of not everyone is as amazing as you.
Also, did I say anything about a save button? I did not.
Welcome to the real world where people have issues.
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This reply was modified 9 years by
kreativewire.
@Chris, Also, I just purchased this theme 1 days ago and on Envanto I have “supported” license. I can ask for help when I need it 😛
#learnyourself.
SO, you’re just complaining that a theme vendor is ‘helping’ you by WORKING on your website for you, and not charging you anything to fix YOUR problems? Wow. Good job, fellow. You will make a lot of friends.
And yes, I am wonderful and amazing, thanks for noticing 😉
Sorry it’s not going the way you want.
#IlearntheUnlearned
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This reply was modified 9 years by
simchris.
@Chris, I didn’t notice anything. Maybe hint the word of supported, none of these are my issues my friend.
Yes I do have a lot of friends, thank you. Probably more than you since you just sit here and type replies all day trying to belittle people. I purchased this theme with an extended support license.
Get a life, go outside, get LAID, and perhaps stop acting like you’re a hot shot over the internet. In the words of the dumbest person on the internet “Good job, fellow.”.
The sticky sidebar is against Google Adsense TOS? Thats new for me. I thought the “floating box” was talking about that intrusive ads that pop up in the middle of the screen, never thought about the sticky bar.
BTW, maybe the installation of the theme went wrong or something, I’ve installed this and Newsmag without a problem. Good luck.
Hello,
@kreativewire
We did not even have the chance to access your site. We have not done anything on your site because you wrote us an email Saturday and we do not work on weekends. So your issues were not caused by us. We will check into your email in today’s course we will let you know about it.
@polerate
We only have one email from you from back in February 26. We did not receive anything else so we are not sure what we were supposed to respond to. On our forums you only have 3 replies all mentioning how bad our support is but what are we supposed to answer to? You did not contact us with any issues.
@both: If you are not satisfied with our theme or our support you can always ask for a refund and we will give you your money back so you can choose another theme for your project.
Thank you!