Just installed last newsmag version but can't update visual composer

Hi
I’ve just installed the last newsmag version (9th december) but can’t update visual composer

the system tell me the plugin was disabled but it is still active
how can I do?

thanks

Hi

First make sure you do a full backup of your current wp-install and database to: https://codex.wordpress.org/WordPress_Backups

If you can’t deactivate/delete the old plugin’s version from wp-admin then you can use the ftp method to update the plugin.
First unzip the js_composer.zip file on your computer, make sure it’s V 4.9 which is included in theme path. After this step login on your account using ftp, navigate to /your-wp-install/wp-content/plugins delete the js_composer folder then upload the new one. After this step you should be able to activate the plugin from wp-admin.

Thanks!

• This reply was modified 10 years by Andrei L..

the strager thing is that wordpress tells that the plugin was disabled

but in reality it isn’t

Make sure VC is disabled from plugin panel

Delete plugin folder via FTP

Clear cache

Use WP-optimize to clear ‘transients’

Reinstall Visual Composer via FTP

Enable via plugin panel

Hi

@paologalli let us know if you still need assistance on this and if this is the case address us address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this and we will get back to your as soon as possible.

Thanks!