Hi,
I have recently updated the jetPack plugin to the latest version 3.8.1 and the following issues have arisen on my site betotg(dot).com
The Advanced carousel banner just below the main menu used to have dynamic gifs but these are now static (no moving images).
The “Latest Sports News” which uses Block2 grid at the bottom of the page (before the footer) has changed to large images overlapping each other (see homepage).
To repeat the fault I restored a previous backup from VaultPress, and this worked, the banner’s GIF’s were working and the sports feed was correct. When I repeated the update I had the same issue, so i’m almost certain its an issue with the Jetpack plugin update.
I can change from Block2 to another (block19) and it works again, when I try to revert back to Block2 its a mess again. I know the short term answer is to stick with Block19 which I will do but it hasn’t resolved the issue and my top banner no longer runs.
Btw I have also posted this to Jetpack but given i’m using the Newspaper theme I was wondering if anyone else has had a similar issue.
Do you have any suggestions on how to resolve this?
Kind Regards,
Dave
Interestingly if i disable Jetpack, Block2 image layout is correct (but the carousel is still static)
This has also appeared to broke all gif Carousel banners including ones in posts (really annoying!)
Hello,
Are you by any chance using the photon feature? or maybe the update activated it. This feature of jetpack is known to cause errors with our theme so please disable it.
If the photon feature is disabled and the problem is still there, you can try to disable all other plugins except visual composer and jetpack and clear your cache (and cdn if you use it) to rule out a plugin conflict.
Thanks.
Hi Bogdan,
I’ve already tried disabling Photon and its fixed Block2 but made no difference to the staic banner.
As you suggested i’ll leave it turned off until there’s an update.
Can you advise on how to clear Cache and CDN, or do you have a link that details how to do this.
Thanks for the quick response!
Regards,
Dave
Hello,
We recommend using the WP Super Cache plugin. You can clear cache from it in the settings page.
For the CDN, it may be different for your hosting provider but you can follow this method and apply it to your case if you use CDN: https://docs.nexcess.net/article/how-to-purge-the-cdn-cache.html
The gif issues is a strange one. Please try your gifs on a WP default theme and see if they work so we can rule out theme related issues. We do not have reports of our theme not working with gifs. If the problem is still there on a wp default theme, then you can maybe find some topics online about similar problems.
Thank you!
