Hello,
I am experiencing the “Layout sync error” (The editor expects 6 zones but the page is rendering 0) when trying to use tagDiv Composer on my homepage.
My hosting provider has already increased the server limits to meet your requirements, but the issue persists. Here is my current System Status:
PHP Version: 8.2
WP Memory Limit: 512M
PHP Max Input Vars: 5000 (Set in Plesk)
Max Execution Time: 300
Upload Max Filesize: 64M
Troubleshooting already done:
ModSecurity has been disabled.
AMP plugin is deactivated.
I tried creating a new page with “Page Builder Root” template, but the error remains.
Permalinks have been resaved.
Browser cache and theme CSS cache have been cleared.
Could you please help me identify what is blocking the editor from synchronizing the zones?
Thank you in advance.
Hi,
The zones refer to the header/content/footer zone.
Most of the time, the problem is from a shortcode that is not compatible with our theme; therefore, after you set it with tagDiv Composer and save the page, the next time you try to edit it, you’ll get that error. The simplest and fastest way to resolve it is to use a page/template revision – https://wordpress.com/support/page-post-revisions/ (in this case will be a post template revision).
If the above solutions are not working, please send us an email at contact@tagdiv.com and provide the WP-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Thank you!
Hi Calin,
Thank you for your response. I have already tried the revisions and even installed a completely new template from the Cloud Library, but the ‘6 zones vs 0’ error persists. My hosting provider has also optimized the server (PHP limits, LiteSpeed, and ModSecurity disabled), but we haven’t found a solution.
As you suggested, I have just sent an email to contact@tagdiv.com with the subject: ‘URGENT: persistent “Layout sync error” (6 zones vs 0) – sportlifeathletes.com’.
In that email, I have provided the WP-admin and hosting credentials so your team can investigate the backend. I look forward to hearing from you there.
Best regards,
David
Hi,
We’ll check it via email soon and reply there.
Thank you!
