License activation problem

Posted in: Newspaper
Post count: 2
bilalermis211
#466221
Feb 13, 2023 at 3:57 pm

Hello. I bought a Newspaper theme. When I enter the code to activate the theme, I get an error saying “Envato API is down, please try again later”. Can you help please?

Post count: 21065
Bettina
#466223
Feb 13, 2023 at 4:02 pm

Hello @bilalermis211!

For this problem, please contact us via email at contact@tagdiv.com and wp-admin access. We’ll check the problem and try to resolve as soon as possible.

Thank you!

Post count: 2
bilalermis211
#466226
Feb 13, 2023 at 4:14 pm

Hello Bettina!
Thank you for your quick turnaround. I have forwarded my problem via e-mail.

Post count: 21065
Bettina
#466227
Feb 13, 2023 at 4:23 pm

Hello @bilalermis211!

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!
Thank you!

Post count: 10
dmitrypeakflo
#467156
Feb 22, 2023 at 7:20 am

Hi Bettina,

I’m also having same issue.
It says “Theme successfully activated. Thanks for buying our product.”
But when I click OK, it returns to unregistered again?

Can you help to check my site please?

Post count: 27744
Anamaria
#467169
Feb 22, 2023 at 8:49 am

Hi,

Please contact us via email contact@tagdiv.com and provide the wp-admin access to the websites and the license certificate.

Thank you!

Post count: 10
dmitrypeakflo
#467174
Feb 22, 2023 at 9:19 am

Hi Anamaria,

Okay, done! waiting for your response via email.

Best,

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