license activation

Posted in: Newspaper
Post count: 15
tromaktiko
#460945
Dec 17, 2022 at 12:45 am

Hi!

We are trying to use a key we purchased at envato
Activation seems successful and theme appears registered but at my license section there is message:
No domains associated with your license key

At updates:
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.

Is it a problem of communication between our server and tagdiv server?

Thanks!

Post count: 21065
Bettina
#461020
Dec 19, 2022 at 7:20 am

Hello @tromaktiko !

Replied in this thread: https://forum.tagdiv.com/topic/an-issue-has-been-encountered-while-trying-to-validate-your-license-key-11/#post-461019

Thank you!

Post count: 15
tromaktiko
#461316
Dec 21, 2022 at 3:52 pm

Sent credentials 3 days ago along with license number, not even logged in

Post count: 27744
Anamaria
#461320
Dec 21, 2022 at 4:19 pm

Hello,

I answered you Monday https://i.imgur.com/v9P72xl.png I can’t access the website https://i.imgur.com/IHqpv4A.png

Thank you!

Post count: 15
tromaktiko
#461322
Dec 21, 2022 at 4:24 pm

Ups sorry, strangely did not receive the reply
Probably was the cloudflare firewall rules, could you try now?

Thanks!

Post count: 15
tromaktiko
#461327
Dec 21, 2022 at 5:12 pm

works now, thanks

sent an additional email

Post count: 27744
Anamaria
#461358
Dec 22, 2022 at 7:54 am

Hi,

If you sent an email, then we will take a look and try to help you as soon as possible.

Please be patient!

Thank you so much for understanding!

Viewing 7 posts - 1 through 7 (of 7 total)
You must be logged in to reply to this topic.