Hello Team,
I have several licenses purchased, but the oldest one, my first license, is not working. I get an error message “there are too many installations using this license”. However, it does not show me the pages that are using it so I can disable them.
How can I fix this?
Thanks
Hi,
This system has been implemented to use the license correctly. A license is for one online site and not 2, 3 or more. Our system allows a license to be assigned to a maximum of 2 sites at the same time (we considered that most sites will need a test site), once this number is reached, it is locked for a period of time to be able to unassign the license from the website. In this way, users who used to create sites on the treadmill can no longer do so and are forced to use the theme according to the envato terms.
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
In cases like yours, what you need to do is to contact us via email at contact@tagdiv.com, provide the license key and let us know the domain that you need to assign the license. Our team from email will let you know what needs to be done further. Also, please include this link in the email to be quickly identified.
Thank you!
Yes I know, but this license does not work at all. It’s strange because I’ve always used it with my main page.
I have sent an email, thanks for the help.
