License error, it’s green but not active, Helpme Pleaseee!!!! ;(

Hi, can you please help me?
I’m using my license on the domain https://movitok.online: I paste the license code to activate the theme along with my email and it validates showing “Version: 12.6.9 REGISTERED” in step #1:

Fast Start Your Website

tagDiv Plugins are now Successfully Installed; Done! You have Installed all the Required Plugins!
But when I click on the blue button “2. Choose to Install a Prebuilt Website” the error appears: “An issue has been encountered while trying to validate your license key” Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.

This means that the license is not active even though it reports that it is.

Actions I’ve taken:
It doesn’t allow me to install the necessary plugins automatically online. To solve the problem, I manually installed the necessary plugins from the zip files downloaded from ThemeForest.

I reset the key from the System Status > Theme config > Registration key menu, but the problem persists and the license still doesn’t work. When I enter the license; it shows this notification “Theme activation
Theme successfully activated. Thanks for buying our product.” But it doesn’t work 🙁

I had version 12.6.8 and updated to version 12.6.9, but the problem persists.

I reset the hosting, deleted the entire site and reinstalled WordPress from scratch, installed the theme, but the problem is not solved and the error persists.

The theme is not functional, I have not been able to install any “Prebuilt Site”.

Please help!

Image View: https://postimg.cc/gallery/HY9G5fh

¡Bettina Muchas Gracias Por Responder!

Hello, thanks for answering! I sent an email to suport@tagdiv.com along with access to my website, Ana María investigated in depth and it turned out that Cloudflare had blocked my server’s IP, the problem was solved from tagvid and not in my wordpress or my hosting.