Hi,
About 1.5 years ago I contracted a developer to work on a new website for me – https://rotadocanguru.com.br. I paid him to purchase the newspaper theme version 7 (from tagdiv) and work on some customization for me.
It has all been working fine since then. However, I would like now to upgrade my theme to version 8.6 and I can’t do that as my theme was linked to his account and not mine. See the details here: http://take.ms/k7F7mD
He is not available to work on my website anymore. So, I would like to have my theme license linked to my account (rodrigosicone) for my website update on my own.
Could you please help me with that?
Thanks
Rodrigo
Hello,
Unfortunately we do not have access to the envato platform. You are referring to an envato account so please contact envato by using this form: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Thank you!
Hi Guys,
I am struggling to update my website because the developer who worked on my website doesn’t reply my messages or emails. I am not sure what happened with him. As you can see, my website is fully registered and working fine http://take.ms/iFjoO
I would like to update my theme but I don’t have access to the new files as it is with the developer. Could you please send me an alternative URL where I can download the latest files from the website?
Thanks
Rodrigo
You could just buy a new license under your own name
Well, I’ve already paid for it and I was hoping I didn’t need to pay again for something I’ve got but I got your point.
Do you think that is the only way I can download the new files?
Hi,
Please contact us by email at contact@tagdiv.com and include a link to this topic in the email.
Thanks
