I am trying to assign my staging site as the 2nd site for the license. There is no way to assign it because you say I have another staging site that is licensed. That is incorrect. The license applies to TravelMaine.com but the staging2.travelmaine.com was deleted a long time ago. Why are you making me buy another license for a new staging site? That does not seem fair to me.
Also, my developer said the site is breaking on the staging site when they try to update because I need the two plugins (see message below). Why are they not included in the update? Is this happening because you will not allow me to use my license on a staging site? Please advise ASAP!
Hello Lisa,
Thank you for contacting our Help Desk.
We have completed testing of the theme update on the staging site.
The Newspaper parent theme was upgraded successfully, while the child theme remained in place as expected. However, after the update, we found an issue with two required companion plugins, td-composer and td-cloud-library. These plugins did not remain active properly after the upgrade, which caused problems with the theme functionality and page layout.
Because of this, we reverted the change after testing so the site would remain stable and continue working as expected.
At this point, the issue does not appear to be with the update process itself, but rather with the plugin versions that should match the updated theme version. The package provided seems to be missing the corresponding plugin files, or it does not include the correct versions needed for this release.
To proceed safely, we would need the complete theme package for this version, including the bundled plugin files, so we can install the matching versions and test the update again.
Please send over the full package if available, and we will be happy to continue from there.
Best Regards,
Kamen Kumanov
Technical Support Supervisor
Hi,
To clarify, the system is automatic, it detects the websites where the key is used but it doesn’t “know” which one is not used anymore. The key must be manually reassigned to the new staging. You can simply ask us to do it.
I see that besides the main website you have 10 staging websites and a localhost install. Out of the 10 staging websites only two of them still work, staging 13 and staging 14. I assume you are currently using staging 14, so I removed the others and assigned they to that one.
Updating the theme is a very simple process. There is an automatic update method which requires a few clicks to update everything -> https://prnt.sc/n9nttzqjdv0N And there are the manual methods as well.
All the theme plugins are provided in the full theme package, meaning this option when you check in your themeforest account -> https://prnt.sc/47jptx7y-tEo That package is the same for everyone. After extracting it the plugins can clearly be found in a folder called plugins -> https://prnt.sc/F68dem0h66Rb
Even without the theme package from themeforest, the plugins can simply be installed from the theme plugins panel -> https://prnt.sc/C3L-mK8stOvR
So unless there are actual issues during or after updating, a theme update can be performed in a few minutes. I’m not sure why it requires a developer to do it, maybe that’s necessary if there are customizations in the child theme, which is fine. But there are also some guides on how to do it:
https://tagdiv.com/update-newspaper-theme/
https://tagdiv.com/how-to-install-plugins-and-update-plugins/
It looks to me that something that normally takes a few minutes to research and perform, is unnecessarily made complicated.
In case I am misunderstanding something, or if you have more questions, let me know.
Thank you!
Siteground tech said this: At this point, the issue does not appear to be with the update process itself, but rather with the plugin versions that should match the updated theme version. The package provided seems to be missing the corresponding plugin files, or it does not include the correct versions needed for this release.
I will try to explain more.
There are 2 cases when updating the theme manually:
1. After updating the theme, please ask the siteground tech to check in the theme plugins panel and press the update buttons for the plugins -> https://prnt.sc/qVmiCyNjxXgQ
2. Or, download the full theme package from your themeforest account and the theme plugins will be inside the plugins folder:
-> https://prnt.sc/EOCgMuicSEjt
-> https://prnt.sc/OUAeomuMirjI
-> https://prnt.sc/rjXATJ2Xl2ii
Please ask the siteground tech to install those.
I also provided update guides above, which explain these exact steps in detail. There isn’t much else that I could add unfortunately.
If there are still problems, please let me know what exactly the siteground tech is doing, how are they updating the theme, and why they can’t update the theme plugins using the methods described above.
Thank you!
