On activating license, it shows “Manage your domains
Choose the domain where you want to use this license. You can simultaneously assign your license key to 2 domains (a live website and a staging one).” But newly bought license dated today
Hello,
I’m not sure I understood exactly what you’re saying, I apologize! But if you mean that you bought a license and activated the theme on a domain with it and in the My license tab that domain appears but also the message you said, then you don’t need to worry.
Thank you!
Hello,
I purchased my license today.
When accessing the “My License” section within the Newspaper menu, I see “Manage your domains” and text that says “Choose the domain where you want to use this license. You can simultaneously assign your license key to 2 domains (a live website and a staging one).” and immediately below it, an infinite loading animation. Therefore, I haven’t been able to configure my domain…
Additionally, when I go to “Prebuilt Websites,” I find a red box with the following text: “An issue has been encountered while trying to validate your license key.” But on the other hand, if I go to “System status,” I find that all the boxes are green, and next to the version number, it says I am “REGISTERED.
What should I do?
Hello,
This issue can occur for different reasons. One possible cause could be a plugin conflict, so please run a test using only the tagDiv plugins and check if the verification process works.
Another possible reason could be the permalinks. Please perform a test by setting the permalinks to ‘Plain’ and then check if the verification process works.
If it does work, it’s likely that you’re using an NGINX server, and you’ll need to configure pretty links accordingly -> https://cloudarcade.net/tutorial/pretty-url-on-nginx-server/ -> https://www.cyberciti.biz/faq/how-to-configure-nginx-for-wordpress-permalinks/
If none of these solutions work, it’s possible that a hosting option is interfering.
Please check these two solutions, and if the issue still persists, kindly contact us via email and provide us with WP-Admin and cPanel access.
Thank you!
