License on our magazine

Posted in: Newspaper
Post count: 121
Alex
#543060
Jul 17, 2026 at 6:43 pm

Hi,

Today I received a message that our Newspaper license is inactive. We’ve been your customers for over 7 years, and nothing like this has ever happened to us. What’s going on?
The magazine that needs to have the Newspaper license is http://www.moviemag.it.
I’m waiting for your feedback.

Thanks,

Post count: 2
Murphy Alicia
#543063
Jul 17, 2026 at 6:51 pm

same issue here

Post count: 20685
Simion C.
#543102
Jul 20, 2026 at 11:06 am

Hi,


@Alex
The license key is assigned to the website you mentioned. If there’s a problem on the website, and the theme is already activated with the key, then it means the problem is related to the key verification. The key verification is made by the theme by connecting from your website to our database. Maybe something is blocking the theme, or there is conflict with a plugin. The issue will have to be investigated. I will investigate it, please send an email at contact@tagdiv.com and provide admin login for the website. I’ll check as soon as I can.

@Murphy Alicia
If the problem is the same, please also send an email with the login credentials.

Thank you!

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