Linked image error: "The image #1 could not be loaded"

Posted in: Newspaper
Post count: 114

Hello! I have assigned links to the images in my post here (http://athousanddifferentcolors.com/canadian-photographer-gives-family-portraits-to-newly-arrived-refugees/), but when I click on the images, I get this message: The image #1 could not be loaded. I found your instructions here (https://themeforest.net/item/newspaper/5489609/comments?page=316) and made sure that the modal view is turned to “off” on all of the images (it already was turned off), but the problem is still there. Thanks for your help!

Post count: 20688

Hi,

I have tested an image in a post with a custom link, and the modal turned off
https://www.screencast.com/t/MyB0ua04jAC
https://www.screencast.com/t/TA5gdRikUPGP
After clicking update in the image settings, then updating the post itself, the image in the post behaves as expected
https://www.screencast.com/t/PAy64XcWH0
Inspecting the images in the post you mention, I see that the modal is still activated on the images
https://www.screencast.com/t/tc26uzYTKC
When you disable the modal, that removes this feature from the image and it will not function anymore
https://www.screencast.com/t/PB8zjHwo1
https://www.screencast.com/t/2gnJ4WLQ
Maybe you have caching installed, in this case clear it and check the results.

Thanks

Post count: 114

Hello,

I did as you suggested. I even made a new post (http://athousanddifferentcolors.com/new-post/) and made sure that the modal is off (http://athousanddifferentcolors.com/wp-content/uploads/2017/09/Untitled.png) and there is still this problem. Help?

Thanks,
Audrey

Post count: 20688

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

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