I assist with a long running website: mirrorboxtherapy.com.As part of an upgrade we installed the Newspaper 8 Theme. Although the site work and currently looks OK at the front end. We can’t log in to the dashboard to do updates or housekeeping. We get a login box but after entering our username and password, Firefox gives the message “The page isn’t redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.”
Likewise Edge says “Hmmm… cannot reach this page”.
If we disable the theme by renaming it on FTP then we can log-in and change the theme. We have deleted and then re-installed Newspaper 8 but once it is activated the problem returns. It is therefore somehow connected to the theme. Please advise as to how this may be corrected.
Hello,
Please try to do the same with plugins but leave the theme on this time. I think it;s connected with a plugin conflict between the theme and a certain plugin. Please leave the theme active and rename the plugins folder instead via cpanel or ftp and try it out.
Let us know how it goes.
Thank you!
Thank you for that advice.
We have explored that and find that if “tagDiv Composer” is deactivated/renamed then we can log-in.
I subsequently tried deactivating various plugins whilst tagDiv Composer was running. and still couldn’t login. Finally, thinking that it might be a conflict between plugins, I deactivated ALL of them except tagDiv Composer and still couldn’t clog-in. This was after removing and uploading a fresh copy of the plugin…..
It would appear that “tagDiv Composer” alone is the culprit!
Unfortunately with that plugin deactivated the home page looks a mess, showing areas of raw code!
Having paid for this theme /plugins we need this correcting!
Hoping for an answer.
PS
I can rename td-composer using FTP and log-in. Then I set it back to the old name and reactivate it whilst logged in. I can then happily move around the site dashboard with no problems. But if I log out then I can’t log back in again.
This is a strange issue. Please create a sub-domain and a fresh install of wp and the theme and see if the same happens on the testing domain. I suspect a server configuration issue.
Let us know after you create the subdomain and if the problem is also present, please contact us via email at contact@tagdiv.com and provide a link and login credentials so we can login and investigate.
Thank you!
Thanks for the update. We shall endeavour to set up a test-bed site on a sub-domain, as suggested. But this won’t happen for over a week, as both the client and I will be on vacation. I will contact you via the email address once that is done.
Meanwhile the public facing front-end of the site is working fine whilst we are away.
Thank you again
Hi,
My client and I are back home now and the sub-domain has been set up as suggested. Email sent with full details.
