Logo won't display

Posted in: Newspaper
Post count: 92
jadmac
#34765
Jan 19, 2015 at 12:39 am

I upload my logo in png format, set it yet it just wont display, what might be wrong?

Post count: 6600
Lucian
#34882
Jan 19, 2015 at 4:53 pm

Hi,

Please also provide your site’s URL so I can inspect this and also let me kow which header style you use and which logo you refer too(mobile logo/desktop logo).
Please let me know!

Thanks

Post count: 92
jadmac
#35046
Jan 20, 2015 at 5:57 pm

Hi…fitnatic.net…. the logo is in png format and both…the logo has successfully uploaded to the media library, however whenever I try to add it as the logo, it loads and then nothing….

Post count: 6600
Lucian
#35143
Jan 21, 2015 at 1:20 pm

Hi,

I have checked your site and noticed that the logo container is empty: http://screencast.com/t/CcyepQXxSFFg so please make sure you do this right (last section): https://forum.tagdiv.com/header/
I have also tested this using the latest theme version and haven’t had any issue of this type so you shouldn’t experience this also.
Please make sure that you use the latest theme version which is 4.6.1
Please try this without any plugins active and also make sure you empty cache as well and make sure the theme actually saves settings. The issue with saving settings usually appears because the server security module blocks the access to admin-ajax.php file. Try to verify if this happens when you save settings in other cases in theme panel and also verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
Contact your server administrator and explain the situation, as it’s requested many times during the a save the file it’s treated as threat so it’s banned. You can report false positives to your server administrator to remove it from the banned list.
Hope this helps! Please let me know how it goes!

Thanks

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