Hi,
After attempting to update to the latest version of the theme, I couldn’t access my wordpress dashboard. The page was completely blank, even after restarting my computer and logging in again.
I discussed with my hosting company who created a backup and then disabled the td composer plugin, which allowed me to access the dashboard again.
I was able to re-install the 8.6 version of the theme to restore functionality, however I’m now missing unpublished posts, images, and css code that has been added over the last couple of weeks.
The hosting company tried restoring the backup they created after I had the issue, but the content is still missing.
I just wanted to check if you have any suggestions for restoring the content I’ve lost?
And do you think the loss of content would have occurred due to the installation of the updated version of the Newspaper theme? Or something the hosting company did when trying to regain dashboard access?
It is recommended to always create a backup of your site before updating the theme and also to keep remote backups. (Sorry, this is not a solution to your question).
Hello,
Sorry but unfortunately if the back-up was not able to save your content, then there is nothing more to be done except re-create the lost content. The theme has no influence over the content. WordPress keeps it in the DB, not the theme. As for the blank screen, please disable all plugins and clear all caching and then test again. We cannot recreate this issue on our end. It could be a plugin conflict or a ssl problem or a server configuration issue. Please check to see if the home url and site url have been changed to https after the ssl implementation.
Thank you!
