Hello –
We received notification of a vulnerability in the tagDiv Cloud Library 2.6 and just lost the “Header” to our website (logo and top menu). This issue has apparently been resolved in tagDiv Cloud Library 2.7 but there does not see to be a way to update to tagDiv 2.7. Also, when I tried to update the Newspaper theme from 12.3.1 to 12.4, the whole site crashed and showed a “Plesk – updating server” page. How can this issue be resolved?
Many thanks,
Neil.
Recovered the site now but still do not have a header. Any ideas on how I can resolve this? Many thanks! Neil
Hi theleaderdotinfo, the theme needs to be updated to v12.4 and you need to have the tagDiv Cloud library enabled and to check to see that the cloud header is still assigned as global.
Thank you!
The site will not update from 12.3.1 to 12.4. I go through the motions but nothing happens.
The tagDiv Cloud Library is enabled and the headers are set to global.
Hi theleaderdotinfo, if you want we can take a look at this situation, for this it will be need to make a full backup for your website and database, after that please contact us via email at contact@tagdiv.com, provide temporary wp-admin and cPanel access. Also, include the link of this topic to can identify you. We’ll check it as soon as possible.
Thank you!
Hello, I have sent details to the email address. Many thanks.
