Hi,
I’ve just added a new item in my main menu and fed it with a few page links. As a extremely curious side effect, the menu is not displayed anymore, whatever the page is.
So I’ve tried to remove what I added, still no menu.
What do you think?
Thanks
Hello,
I have tested the menu and added quite a bit of items to it but could not recreate this error nor do we have reports of it. Please try to recreate your menu from scratch and see if it appears again. If you use any plugins to your menu please disable them or rather all of them except visual composer and clear cache to rule out a plugin conflict. You can also try to check your system status and see if any parameters need to be increased: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes.
Thank you!
Hi Bogdan,
I have recreated the menu and it didn’t change a thing. During page loading, the menu is briefly displayed a few tenth of second, then its space becomes blank.
Besides, I currently don’t use a cache and I don’t have a plugin modifying the menu, if this is what you meant.
In the system status, max_execution_time is at 30, and I’m using a demo. I’ve red the guide, and there is no track of the mentioned lines in .httaccess. So I guess it’s in php.ini, but my host doesn’t give access to it. However, this value matter is a bit weird, because my host say it is at 300, not 30 as displayed on the theme system status. If you need more information about my host parameters, please have a look at:
http://fpm5.4-check.cluster011.ovh.net/phpinfo.php.
Any suggestion?
Thanks
Hello,
Please send an email at contact@tagdiv.com and provide wp-amin so we can take a look. Please include a link to this topic as well.
Thanks.
Hi Bogdan,
The problem is back again: no more menu!
Could you please have a look at http://www.multimediatique.fr ?
Thanks
Hi,
Sorry, but the link you provided does not use our theme so I cannot see the error. This was caused by plugin conflicts, so you might have installed another conflicting plugin or the same one again. Please deactivate all plugins except visual composer, clear cache and reset cdn files. Also if yu have any custom code, try to revert the theme to it;s default state.
Let us know how it goes.
Thank you!
Hi Bogdan,
Opps, sorry, it was http://www.chauffeur-vtc-pro.fr.
I will try tonight to disable the plugins, but last time it happened, it didn’t help and you had to look by yourself.
Anyway, I’ll keep you informed tonight.
Thanks
Hi Bogdan,
I can now confirm that the problem doesn’t come from a plugin. Please connect to http://www.chauffeur-vtc-pro.fr. It shouldn’t show the menu. Now, scroll down then come back: the menu is back!
What do think of this?
Thanks
Hi,
We will need to investigate this further. Please provide us wp-admin again via email as the old login info is not working anymore (contact@tagdiv.com) you can reply to the other emails or crate a new one. If you create a new one, paste a link to this topic please.
Thank you!
