We recently moved to new servers with ssl (https). When the site loads, the thumbs/posts in the megamenu show fine when you hover over a menu item but if you hover over a sub catagory or try to load more on the main menu item, the loading animation appears then the megamenu closes and there are no posts/images displayed. This only happens if you are not logged in to the site. If you are logged in then all works as should. We have tried disabling all plugins except vc and the results are the same. I understand it could be a js error but it is strange that the error does not happen when signed in. Could it be related to our site using https. Any advice would be appreciated. Thanks.
Hello Iain,
Please ensure that behavior does not come from your untested plugins. To be safe, try to disable all of the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, you should check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there and if you need more guidance in this regard, please provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Thanks for the reply Catalin but as explained previously, I did disable all the plugins with only VC still activated with the same results. I’ll try a few more things and will provide our url if I get nowhere. Cheers.
Hello Iain,
Also, you should check your system status parameters and try to increase it according to our documentation here
-> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory is exhausted and that’s why the mega menu does not work as expected.
Thanks for your understanding!
Hi Catalin,
The issue appears to be with wpengine’s forced caching. They are going to look at a fix but I would be interested to hear from anyone else who uses wpengine to see if they have had this issue. A similar thing is happening with the eventon plugin’s filtering options. Works when logged in but not when logged out and as wpengine don’t cache when you are logged in, it appears to be the issue.
Thanks for your help.
Hello Iain,
Unfortunately, this type of plugin is not tested with our theme and also, we cannot say for sure if it will work or not with the theme, sorry! Also, we cannot provide support and custom implementation for this plugin, sorry! As you can know, our tested caching plugin is WP Super Cache which work as expected with the theme.
Thanks for your understanding!
