I’m puzzled by a bug in the menu on this page. The menu operates properly on every other page. Only on this one can one cannot access the subpages for Courses or the other subpage for Mentoring while on desktop. In mobile one cannot cause the hamburger mobile menu to drop down.
https://staging4.weteachsuccess.org/score-new-haven-pre-venture-videos/
Any suggestions would be appreciated. By the way, I am not using the Newspaper blocks on this page because the content is from an organization other than ours and I don’t want it mixed in with our content categories.
Thank you.
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I did an experiment by creating an empty page as a submenu item below the problem page. It displays the menu choices correctly. However, once I add content which consists of only the WP block video element and caption, then the menu access problem described in my original post occurs. Remove the video and the problem is gone.
Since the purpose of the page is to hold several videos unrelated to our main site content here’s what would help — How can I use a Newspaper block instead of the WP block to display videos but not have them picked up as members of my other categories? I don’t recall that we can exclude individual categories when we choose to display by Random or Most Recent as I do on the home page in certain blocks. This was my motivation to use the WP block — to keep this content segregated.
Thank you.
Hello !
Indeed this seems to be an issue. Our developers are taking a look at it and will come with a solution. Please try this quick fix before and let us know if this works: https://pastebin.com/26SHHYWk
the code must be placed in Theme panel – Custom Code- Custom CSS.
Let us know the result.
Thank you !
I have inserted the code and it does solve part of the problem.
For example my menu items are as follows
Replays | Podcasts | Articles | Courses | Mentoring
The problem page was the second subpage below Mentoring called SCORE Videos. Now I can access from the problem page both the Courses submenu and the Mentoring submenu. However I can not choose the other submenu item under Mentoring. Also in desktop there is a blank white box about as tall as the space between the menu items. Perhaps this is in the way?
In mobile I have the same improvements except from SCORE Videos I cannot cause the hamburger stack to show a menu.
Thank you for this improvement. I look forward to your further solution.
We have pushed the site live in the past day in case you want to see. weteachsuccess.org Test user = 1@2.com PW = 12345678
Hello !
Our developers have updated the quick fix. By using this code everything should be flawless: https://pastebin.com/V0MFr0F3
Thank you !
Thank you for this update. In desktop everything appears to be functional. I do still see the slim white box appearing between the submenu items. Since the background color is the same this is not too disruptive although the corner covers the page heading slightly.
In mobile from the SCORE videos submenu page this is the only page where the hamburger menu stack won’t launch.
Definitely making progress. The menu will now open in mobile from the problem subpage. Interesting twist. On Friday I added a third subpage called “Ask a Business Advisor” to the submenu. In mobile this is visible from the Main Menu on the home page. But if one goes to a category page or a post only two subpages are visible and the newest one (mentioned above) is not.
The white box still comes up on desktop when accessing the submenu from Mentoring.
https:/weteachsuccess.org.
Thanks.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !
