on my site, on editor i have set the Excerpt length to 25, still on website the meta information are shown on full length. how to limit it ?
Hello!
Please edit the page with TagDiv Composer plugin and make sure you set up the excerpt length for that element. To be sure click on that excerpt and see if there are the settings correctly. If the changes are working with the plugin, then it should reflect the changes also in your website.
If the settings are working, but the results are wrong then please start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know about your results!
Thank you!
I have tried deactivating all plugin and still its the same.
i have set excerpt length for all.. still its not updating.
could you help me urgently please.
the issue is happening only for Excerpt lenght, the title length modifications are reflecting properly.
Hello!
If you edit a post and add a text as excerpt manually (in the excerpt box), the theme will show that text unmodified and uncut. Please verify this option too.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
I send email to your support channel 3 days ago and still waiting for response.
Hello @randhirek!
I search about your email but I didn’t found any one from you.
Please resend the email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We are sorry about this inconvenience!
