Hi,
I am having a problem with the Hamburger Menu on the Mobile Theme whereby it doesn’t work when used on an iPhone. I have checked its functionality using Chrome on my Desktop and it works fine there. The version I am using is ‘tagDiv Mobile Theme’ version 1.1 with Newspaper 7.8.1.
If you call the site up, http://www.theirishplace.com, on an iPhone you should be able to see the issue.
Any ideas as to what may be wrong.
Regards
Fergus Walsh
The Irish Place
Hi,
Almost in every case plugins are to blame. I have tested your website on iphone and I see the problem. On Android phones using Chrome browser it displays properly. I would suggest as a test, to disable all the plugins except Visual composer, clear any caching installed, deactivate the child theme if you are using one and check again. Also make sure you have updated all the plugins provided in the theme package and you are using. Please let us know how it goes.
Thanks
Hi Simion,
Did what you recommended and have isolated the cause down to the ‘tagDiv Mobile Theme’. With this Plugin active the mobile hamburger menu becomes inoperative on iPhone. Deactivating the plugin fixes the issue. But as mentioned in the Plugin comments this Plugin is not required with the Newspaper Theme. If that is the case then how does one control the look and feel re mobile.
Fergus Walsh
The Irish Place
Hi,
Please note that the mobile theme is tested and working properly on this device, with a default theme and using only the plugins provided with the theme. Usually this is caused by theme customization, custom code or problematic plugins. You should let the mobile theme active and disable all the other plugins, clear the cache and check the website on mobile.
If the issue is still present you can send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic.
Thanks
Hi,
I have done what you have advised but to no avail. It only works if I Deactivate the TagDiv Mobile Theme plugin.
Details for access to investigate have been forwarded.
Regards
Fergus Walsh
The Irish Place
