Hello TagDiv Support,
I’m experiencing a problem with the Newspaper theme and TagDiv Composer that affects my site’s layout and customization options.
1. Mobile Layout Issue
On the mobile version, the layout is broken and does not adapt properly to the screen. This makes the site look misaligned on mobile devices.
2. Device-Specific Customization Not Working
Previously, when editing with TagDiv Composer, I was able to customize layouts separately for desktop, tablet, and mobile. For example, I could adjust padding, margins, or hide/show elements per device.
Now, those device-specific settings no longer work. The desktop layout is being applied by default to all devices, and I cannot create different designs for tablet or mobile anymore.
3. Steps to Reproduce
Open the homepage or a post in TagDiv Composer.
Select any row/element.
The alternatives for device customization (desktop, tablet, mobile) appear.
Any changes made for tablet or mobile are overridden, and the desktop view is forced on all devices.
4. What I’ve Tried
Confirmed with WPMU DEV support (my hosting provider) that this is not related to optimization or caching.
Performed cache clearing and plugin conflict checks.
Verified no JS errors in the browser console.
Confirmed that the issue persists even without Hummingbird optimization enabled.
5. Current Status
My hosting support confirmed the issue seems to come from the TagDiv Composer/page builder itself.
I am currently using the latest version of the Newspaper theme and the problem started recently, without any theme update on my side.
Could you please help me investigate this and confirm if it’s a known bug in the latest version of TagDiv Composer?
Any guidance to restore proper mobile layout behavior and per-device customization would be greatly appreciated.
Thanks in advance for your support,
Prensa Regional
Hi,
If I understand correctly, the issue is that when you try to change the viewports in the tagDiv Composer, nothing happens, correct?
If that’s the case, in 99% of similar situations, the cause has been an extra plugin interfering with the functionality. I suggest running a test with only the tagDiv plugins active to see if the issue persists.
Thank you!
Good afternoon. I’ve already performed a thorough test with only the tagDiv plugins active to see if the problem persists. And everything remains the same. I need a quick solution. Do you have any expert services to resolve the Newspaper theme issues?
Hi,
We can check it. For this, please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin access, and we’ll check it out.
Thank you!
