Hi there,
My site: http://www.verbraucher-tipps.com (Newsmag4)
Today I discovered that mobile menu and search only work on desktop when I minimize browser. On smartphone I could click on both icons and nothing happens. A few days ago everything was working properly. I didn’t add new plugins or worked on themecode. I only made new blogposts. WP, theme and all plugins uptodate.
Please help. Thank you very much 🙂
Kind regards,
Matthias
Hi,
First you need to make sure that this situation is not from a plugin conflict or extra code that you have added. If the problem persists unsung only tagDiv plugins, then most possible that the problem to be because you are using an old theme version https://i.imgur.com/JOOyK7l.png with the latest WordPress version, 5.8.1, in this case what you need to do is to make a full backup for your website and database and update the theme https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Thank you!
Hi Calin,
thanks. Switched off all plugins, latest WP and latest Newsmag4… same problem. Don’t know what to do else…
Hi mkmedien,
I just tested your website and now for me the mobile menu and search seems to work, indeed at each page reload, I need to double touch the icon, after that is working with one touch. -> https://i.imgur.com/ExRvtqe.png -> https://i.imgur.com/h0EwmoT.png
Maybe the problem it is related to those errors -> https://i.imgur.com/1z9g3E2.png what you can try for theme, is to use Enable jQuery Migrate Helper, or better, make a full backup for your website and update the theme to the last version https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ (because you have an very old theme, it will be recommended to update the theme manually).
Thank you!
Hi Calin,
thanks. Installed Newsmag5 and everything is fine 🙂
I’m glad the problem is solved!
Have a nice day!
