I have upgrade to version 7.1 and i have serious issue with the new mobile menu in my website is right to left and now on the mobile view, the page open with left scrolling and sometimes it open blank (white paper) and then you need to scroll right.
If i click on the mobile menu it looks fine, when i close it the page jump gain to the left white blank area.
What can i do?!
P.S: i did the RTL customization myself and it worked fine until this upgrade. i have disable all of my customization just to check, and the issue is still there.
Hello fathummus,
Please notice that our theme has not been designed to be used in RTL mode, sorry! Most likely, this type of issue appears because our theme does not support RTL mode. Please try to revert the theme to the default state, clear all your caches and test it again and check if this type of problem reappears. Also, if you have a lot of customizations, please notice that we cannot provide support for this type of settings. Also, the RTL customizations are not covered by support, sorry! If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
Also, please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this advice, please provide your website URL so I can inspect it closer.
Thanks for your understanding!
Hi I have made some testing and it did related to the RTL.
Now, i have a serious issue here because i’m in a trap – i can’t downgrade and moving to the older theme (6.x), but the wordpress newer version (4.5.x) can’t support it. so i have to use the latest theme and it’s not function!!
You have to assist me to go back to the old menu UI and removing the JS of the new menu. This is major issue that i can’t resolve and can’t go back!!
Hi
You can use V 6.x of the theme as it will work fine with V 4.5.2 of wordpress. Unfortunately we cannot offer support for rtl as adapting the theme, or a specific part of it, to that style involve a new approach for that feature. You can try to use an older version if that worked fine before but we can’t guarantee that this would be the best solution. It may be a chance that older version of the theme to not be compatible with next version of WordPress and if that will happen you will have to update.
If you want to use rtl style with the theme but you’re not aware of the steps you need to take in this regard my advice is to look for someone who can help you with implementation or hire a freelancer to do it for you as we can’t offer custom work at the moment.
Thanks!
I do the RTL myself, and it worked fine for 6 month now until your change at 7.x with the mobile menu.
I have tried to go back and upload the older theme version but wordpress 4.5.2 refused to worked (error 500), so i am stack in the middle with no solution.
Need any solution to this situation. Going back is an option for the theme, not for wordpress.
Hi,
Unfortunately this is the downside of adding customization to a theme . Code gets changed and a customization that worked in newspaper 6 could not work properly in newspaper 7 if it’s not adapted to the new code.
You can also try to disable all plugins except visual composer, clear cache and reset cdn files. Some plugins could also not work anymore in newspaper 7 and they could create conflicts.
If you want to roll back to newspaper 6 try it without plugins also for the 500 error as newspaper 6 is fully compatible with wordpress 4.5.2.
https://forum.tagdiv.com/topic/error-500-on-my-site/
Hope this helps.
Thank you!
Where can i download older version as 6.7.2 ?
Hi,
There is no download link for older versions. Please make a request via email at contact@tagdiv.com and we will provide the version there.
Thank you!
