Mobile menu not working

Posted in: Newspaper
Post count: 21

Mobile menu not working – no response at all when clicked.

Not sure why, this problem has only occurred in last 48 hours

Thanks

  • This topic was modified 8 years by Post2Post.
Post count: 21

Turns out it was the WooCommerce plugin causing the fault. WooCommerce was also effect the popout of my login/register button.

Any idea how I can avoid this problem?

Post count: 20688

Hi,

That should not happen, the default Woocommerce plugin is compatible with the theme so it should not cause any issues. I have also made some tests in the matter (latest version of the theme, WordPress and Woocommerce), I found no problem. We could take a look at the issue if you could provide a link to your website.

Thanks

Post count: 21

Hi,

Website is http://www.post2post.co.uk

I have reinstalled the woo plugin, we have previously set up a TagDiv user so you can access the backend to check stuff out. Would you need this?

Post count: 20688

From what I can see, the menu seems to work on mobile but after a period of waiting time. The menu will open once the website is loaded, there seems to be something that delays the loading.
There are some errors mentioning an analytics widget and a 403 forbidden on an image that cannot be found while something tries to load it
https://www.screencast.com/t/ATXDcKRnSKs
This can delay the website loading time and also cause issues on mobile. I would suggest as a first step to deactivate as a quick test all the plugins, leave only theme plugins and woocommerce active. Check to see if this has any effect. Let us know.

Post count: 21

Still not working.

We updated the theme as we missed a release and no luck.
Also, our Tagdiv composer won’t load. Fair few problems stacking up now which is limiting the site a fair bit now, any ideas?

Thanks

Post count: 21

Note* The loading time was increased by a Discord widget, we have now fixed that issue. But the WooCommerce plugin is still preventing the mobile menu from loading.

  • This reply was modified 8 years by Post2Post.
Post count: 20688

We could take a look, send us an email at contact@tagdiv.com and provide admin login information. Include a link to this topic in the email as well.

Post count: 21

Have done this morning Simion, thanks mate.

Came in under info@post2post.co.uk

  • This reply was modified 8 years by Post2Post.
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