Hi All!
I am using Newspaper on my site http://positivemed.com and for the past several weeks I’ve noticed that the mobile menu does not work on the iPhone 6 and 5. I haven’t checked any android devices. The menu is working fine on desktop devices, but for some reason it is not working on mobile. Has anyone experienced this issue and is there a fix?
thanks,
Nima
Hello Nima,
Try to disable your plugins (except visual composer) and see if the problem is still there.
Also if you have custom modifications in your files, check that as well.
Let us know how it goes.
Hi,
I disabled all the plugins, but it didn’t work and the mobile menu is not working. I also don’t use visual composer plugin. The only modifications we have done are in header.php and footer.php and they are only the codes for advertisements.
Please advise,
Hello Nima,
Please send us an email at contact@tagdiv.com and provide wp-access and we will inspect this issue closer, also include a link to this topic.
Thank you.
You are right, when i disabled all plugins from Travel layout of Newspaper6, menu and search buttons started working on mobile devices.
Then i started activating plugins one by one, and after each plugin activation i refreshed the site on mobile device, just to make sure which plugin is making this problem.
When i enable WooCommerce plugin that you guys are saying that is support on Newspaper6, then menu and search were not working anymore on mobile devices.
Can you please help me fix this issue?
Hi,
Please check this only with Visual Composer and Woocommerce plugins active, clear cache and see if the problem persist. If you still have issues please send an email at contact@tagdiv.com and provide wp-admin acccess so we can take a look. Also make sure you use the latest theme version 6.5.1.
Thanks!
