I’ve been having an issue where my mobile menu doesn’t open. When clicked, the background just goes grey. I’ve checked Page Speed Insights, deactivated all plug-ins besides TD Composer, and cleared cache.
What I just found out is that the menu actually does open, but it takes 2 minutes! Screenshare: https://www.youtube.com/watch?v=0nMGmZKCzUk.
Thanks for any fixes!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I have already tried that. It seems like there is a script that is not loading. Are you able to take a look? Thank you.
historybooksinsider.com
Hello,
I cannot see any script not loading. you do have may warnings in the browser console. https://www.screencast.com/t/SqJ6jZDvC25
The menu seems to load fine on mobiles. I cannot detect any issues on any of our devices. The menu loads fin on both android or iphones. Please test from another device.
Thank you!
Thanks. We have tested on other iPhones and can replicate the problem.
It doesn’t seem to do it on mobile preview on Chrome. Just on actual phones.
We are noticing that “td-js-loaded” is taking a long time to load. Wondering if something in the “tagdiv_theme.min.js?ver=8.8” animation is slowing the load down?
What do you think? Thank you.
I tested on actual phones, not on a desktop emulator. I tested on a note 8, an iphone 8 and on an older nexus phone, but none provided any issue. The menu loaded on all 3 devices with a delay of maybe 1 second, but not close enough to the 2 minutes you mention. Please try another device or another browser on your device as I cannot replicate the issue. Sorry. I have also ran a page speed test on your site but I cannot detect anything possibly creating the issue: https://www.screencast.com/t/5CdX6vV9
Please test from another device and let us know if you still get the issue.
Thanks
