Mobile Page does not load.

Posted in: Newspaper
Post count: 56
FBM
#458561
Nov 23, 2022 at 9:30 am

Hi Guys,

we used to be able to connect our mobile page to the following site:
https://www.finance-magazin.de/

Unfortunately since the upgrade to the Version 12 of the theme the mobile page will not load anymore. Is that a common bug?
Here is a screenshot of the mobile settings:
https://prnt.sc/ggQrUqPfMbVE

Any ideas on how to solve that?

Thank you!

Post count: 21065
Bettina
#458583
Nov 23, 2022 at 10:37 am

Hello @fbm!

Please let me know how this mobile page looks like.

Thank you!

Post count: 56
FBM
#458584
Nov 23, 2022 at 10:39 am

Hi Bettina,
this is the link to the mobile page: https://www.finance-magazin.de/startseite-mobile-version/

Post count: 21065
Bettina
#458586
Nov 23, 2022 at 10:44 am

Hello @fbm!

I can see this page on mobile: https://prnt.sc/tYwoayKfmJsp
Please check which page is assigned and clear all your cache.

Let me know the results!

Thank you!

Post count: 56
FBM
#458587
Nov 23, 2022 at 10:48 am

Hi Bettina, this is unfortunately not the mobile site. This is just the responsive version of our site.
https://www.finance-magazin.de/startseite-mobile-version/
https://prnt.sc/b8a8w1pbYTjS here you can see the display that should be visible in the mobile version.

Thank you

Post count: 21065
Bettina
#458594
Nov 23, 2022 at 11:08 am

Hello @fbm!

Strange! We need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

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