Mobile Template is not reliably loading on mobile devices (NOT MOBILE THEME)

Posted in: Newspaper
Post count: 14

Good morning,

I’m using the TagDiv Newspaper theme and have a question regarding the mobile display.

I’m aware that there are two options for mobile devices:

The Mobile Template via Cloud Templates
The Mobile Theme using the AMP plugin
My question refers specifically to the Mobile Template, not the AMP version.

I have created two separate templates via the Cloud Templates:
– one Homepage Template for Desktop
– one Mobile Template for mobile devices

However, on many mobile devices, the Desktop Template is still being displayed instead of the intended Mobile Template.

How can I ensure—or force—that mobile devices reliably display the Mobile Template?

Thank you in advance for your support!

Post count: 27744

Hi,

This usually happens with cache plugins. If the cache plugin does not have mobile support, the mobile version can be delivered instead. Please make sure that you have enabled the mobile cache -> https://i.imgur.com/W1KaV3U.png
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/

Thank you!

Post count: 14

Thank you.
Do you have a list of cache plugins that do not work well?

Post count: 27744

Hello,

You can use WP ROCKET, WP super cache and Litespeed.

Thank you!

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