Mobile template not showing up properly (since 11.5* update)

Posted in: Newspaper
Post count: 17

Not sure what went wrong, however before the 11.5* update these were showing up OK. We are having issues with both category and single post templates.

We are using dedicated mobile templates before this, now, it seems whenever I use tagdiv composer to edit a page (desktop mode) I see two more options for mobile views

Example below: (censored some content)

I am editing a Category template (desktop view) – everything looks OK.

However, I see two new options in the panel for tablet/mobile views (which were not in the previous version)

If I click the mobile view, this is what I see and what is actually being displayed if you browse the website in mobile mode.

We have another mobile only template that was created and was working (being displayed) before the update.

If I click on the “Edit the mobile template” from the desktop view takes us to the right mobile template that should have been displayed.

How can we fix this?

Thank you

  • This topic was modified 4 years by comms.
Post count: 18

they will fix it next update.. you can back to 11.4 version from time machine

Post count: 17

hi @furkan-g

is there any other reference about this issue anywhere on the forum? i was not able to find any.

thanks!

Post count: 27744

Hello @comms,

This issue has been reported, and a fix will be available in the future update; in the meantime, you can use the responsive version for categories.

Thank you for your understanding!

Post count: 17

Thank you for your answer.

Will the new release fix the single post templates as well?

Post count: 27744

Hi,

Have you encountered this problem with mobile templates for singles?

Thank you!

Post count: 17

Yes. Single post templates are not being displayed correctly as well.

Any timeline for the upcoming theme update that will fix these issues?

Post count: 21065

Hello!

Unfortunately, I have no ETA right now.

Thank you for understanding!

Post count: 17

hi @Bettina

Do you have any update on this one?

Thank you

Post count: 35449

Hi comms,
Please contact us via email at contact@tagdiv.com and we’ll set the fix manually in the theme files, in this way you’ll no longer need to with until the update is done.
Please include in email the problem you have, the link of this topic to can identify you and wp-admin access.
Thank you!

Post count: 17

The required email was sent. comes from d*****.f*******@y***i.com

Post count: 17

@Calin

can we have an update on this? sent the email yesterday and we could really use this fix asap.

Thanks!

Post count: 35449

Hi,
We received your email and we’ll try to provide the solution.
Have a nice day!

Post count: 17

Sounds good!

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