hello!
I have problems with the category page on mobile.
The design for mobile is created in “mobile template”, it is not the same design as the desktop one, but on the cell phone it shows the same as on the desktop (phone viewport) and all the blocks are together and disordered.
I don’t have the mobile theme and AMP installed.
It only happens on the category page, the rest of the pages work fine with the mobile template.
Hello,
Please let me know what version of the theme you have.
Also, please provide some screenshots and the link to your website.
Thank you!
Version: 11.5.1
How it looks https://imgur.com/Rw0vvHC > how it should look: https://imgur.com/Ic0mcuh
The page is under construction
on mobile it shows the “phone viewport” layout, not the mobile template.
> https://imgur.com/undefined
Hello,
In version 11.5.1 was a problem with the mobile template for the category, this was fixed in version 12 -> https://i.imgur.com/MPhJfpx.png
I recommend that you update the theme,if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
