I noticed one of my featured images on mobile doesn’t show up at all. Wondering if there is any solutions.
Thanks!
Hi,
Please provide an example of this featured image. A link to your site pointing at it will help and a screenshot that shows the image not appearing properly so we can get an idea on how to help.
Thank you!
http://www.pokevolution.net/2016/10/14/lots-new-pokemon-sun-moon-information-released/?preview_id=1865&preview_nonce=2ef090078e&post_format=standard&_thumbnail_id=1875&preview=true
Here is an example of a new problem which is clicking on an image says the image couldn’t be loaded.
Also go to pokevolution.net and try loading the site on your phone. Some images won’t appear.
seemed the loading an image resolved itself for now
http://www.pokevolution.net/2016/10/16/halloween-special-10-best-pokemon-cosplay-outfits-costumes/1/
It seems that every post after the first has navigation issues as well as faint text and the first post in the smart list is bold.
I really need to get this solved.
Hello,
This type of errors is usually caused by a javascript error. This in most cases is a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
If this does not fix it, then please also check for any js optimization or custom code added in the child theme that can cause problems with our theme. Try to get the theme as close to the original as possible regarding customization (through code. theme panel settings do not count except for the custom code boxes)
Thank you!
That didn’t work. I tried all of the above.
Also, some featured images don’t appear on mobile.
Hi,
Because for that images you miss rewrite the link (maybe when you transfer from dev to production)
http://localhost/pokevolution_wp/wp-content/uploads/2016/10/Pokemon-Sun-and-Moon-Alola-Region-Full-Map-300x212.jpg Failed to load resource: net::ERR_CONNECTION_REFUSED
http://i1.wp.com/www.pokevolution.net/wp-content/uploads/2015/04/pokemon_shuffle.jpg?resize=200%2C140 Failed to load resource: the server responded with a status of 404 (Not Found)
The thing is all of my newer article thumbnails do have the proper rewrite for links, and the appear properly on desktop so…
I don’t think that is proper. You call images from localhost
That’s beside the point the rest of the inages aren’t being called from local host.
Hi
I’ve checked a few posts from your site an both mobile and desktop devices and the featured image is properly displayed: http://screencast.com/t/TVqrFaVP0vv – http://screencast.com/t/7CEwDwTTt4K If yous till have this issue try to clear all caches, purge the cdn files if you’re using then test the site again.
If the problem persist please provide a link where we can inspect it closer and we will get back to you as soon as possible.
Thanks!
Here are a few specific links:
You will have to look on a mobile device to notice no article image.
Also, I wasn’t able to get this posts smart list issue solved:
Halloween Special: 10 Best Pokémon Cosplay Outfits & Costumes
Hello,
I have checked your links on mobile and the images are present on your site. Please check with a different device as i cannot see the issue. As fort the bold text, simply remove the bold tag from your post in post edit. Our theme does not add random bold tags.
Thank you!
You have to physically go onto a mobile device to see the issue present, also I didn’t add a bold tag.
I have also tested on mobile phones, not emulators as we know emulators are not trust-worthy…but I your featured images were present and I could not see any image issue. As for the bold tag, You must check the smartlist and see where it comes from. Access the backend and access text mode (html mode) and insect the tags and see if there is a bold or strong tag anywhere.
Thank you!
Which devices did you test on? I have viewed the site on multiple apple phones and the thumbnails aren’t appearing.
Also, there aren’t any prominent bold tags or anything similar.
Hi,
Yes you might have mentioned only iphones have the issue. I tested on android and windows phones.
I inspected your site again and saw that you are feeding images from your localhost on the live site.: http://screencast.com/t/45m80LJhtp
Please check all images and make sure your images are uploaded to your media library and implemented with the theme’s default implementation method. If you add images with css, do not use images from your localhost.
Also try to disable all plugins except visual composer, clear cache and reset cdn files.
Please also try to disable all plugins except visual composer, clear cache and rest cdn files. Then try to use the default theme implementation for images.
Thank you!
Unfortunately it is very hard to debug anything from a distance. The best way is to go in and see for ourselves directly on your site what is going on as there are many factors that can affect images.
Let’s try this another way. Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate exactly how you are implementing the images and why this happens. Please also include a link to this topic so we can identify you.
Thank you!
