Dear Support Team,
I am using the Newspaper theme along with the Mobile Theme extension and the WP Rocket plugin. Everything works fine on both desktop and mobile devices. However, I recently noticed that the Mobile Theme is also being loaded on tablet devices.
This behavior wasn’t present before, tablets used to display the desktop version correctly. I have cleared all caches and reviewed the settings, but I couldn’t find any option related to tablet behavior.
Could you please clarify why the Mobile Theme is now loading on tablets, and if there is a way to force the desktop version to appear on these devices?
Thank you in advance for your help!
Best regards,
Peter
Hi Peter,
Can you please provide a link were I can investigate this problem? Also I will need to let me know the resolution you are using on tablet.
Thank you!
Hi,
The tablet I’m using (Huawei) has a resolution of 1334 × 800, tested in incognito mode on two different browsers. DPR 1.5 (https://screenresolutiontest.com/)
Here’s the website where the mobile theme is enabled, including on posts:
🔗 https://ajovokezdete.hu/
And here are pages where the mobile theme is disabled:
🔗 https://ajovokezdete.hu/vip-klubtagsag/
🔗 https://ajovokezdete.hu/shop/
It would be great if this could be configured somehow, as I don’t really understand why it behaves differently.
Thanks in advance for your help!
Hi,
We made some tests on one of our install and in our case is working correctly.
Can you please contact us via email at contact@tagdiv.com make a full backup for the website and provide a temporary wp-admin access. We’ll investigate the problem.
Thank you!
Hi,
Thank you for your response.
As requested, I’ve sent an email to contact@tagdiv.com with the login details and all necessary information.
Looking forward to your feedback.
Best regards,
Peter
Thank you Peter, we’ll check it as soon as possible.
Hi Calin, just checking in 😊
I sent the login details via email last week as requested — any update on the issue?
Thanks in advance!
Peter
Hi Peter, can you please email us again and include the link to this topic? My colleague cannot identify you. Thank you for your understanding!
I just re-sent the email to contact@tagdiv.com with the subject:
“Mobile Theme loads on tablet – temporary wp-admin access provided”
Thanks a lot in advance! 😊
Peter
Hi,
Thank you this time we identify you!
Thanks
Hi Calin,
The issue has been resolved, thank you for your support! 😊
I also learned something new in the process, much appreciated.
Best regards,
Peter
