I have an issue with the theme.
The mobile menu seems to be always “half” open, so when i initially open the homepage on mobile it shows this way:
https://gyazo.com/ea75baf799d0e6fc75f7e4ff811ef0b7
and when i click on the “X” it becomes like this:
https://gyazo.com/e202114d4e9bbd2d059cdb7d74e581fd
on the desktop on the other hand, the mobile menu is not visible, but it is in the source, and therefore creating a wide white space in the page:
https://www.screencast.com/t/k8WTvxJfA
please assist.
Hi,
That is not supposed to happen. This could be the result of some problematic plugins, you could try to disable all of them, except Visual composer and the mobile theme plugin if you are using it, clear any caching installed then test again. Also check any custom code that you might have entered in theme panel, added directly to the theme files or modifications through a child theme.
These kind of issues are usually caused by plugins or modifications to the theme. If you already tried the suggestions mentioned above, please provide a link to your website so we can take a look.
Thanks
Thank you for a quick reply.
I have tried that, i have disabled all plugins except VC, the theme install was brand new with no code added, but this still happens.
The only difference from the demo is that my website is RTL, maybe it has something to do with that?
Please assist.
Hi,
That could be what is causing this problem. We have not tested the theme with RTL direction, modifications in this matter could cause these unexpected results. The theme style and other functions may not work properly under these conditions, including the mobile menu. We cannot provide any RTL solution sorry. If you find that you cannot use our theme properly because of the missing RTL functionality, we will be able to provide a refund as our theme is not RTL compatible.
Thanks
Seems that you not even sure that this is what really causing the issue, but jumping to the easiest conclusion for you.
You claim to have a superb support, but in this case it doesnt sound like you want to help.
I have an issue with my theme, i disabled all the plugins, and the issue persist…i suggested it might be an RTL issue, and without checking you send me to get a refund?!
Its not necessary an RTL issue, as it has to do with the mobile menu showing on desktop and auto open on mobile, it could be JS issues, it could be other causes, I would expect you to at least take a look before sending me off.
I will really appreciate if you can consider supporting my issue, at least looking at it, and maybe, just maybe going extra “mile” to help me resolve it, after all I am a paying customer, for a #1 theme with great support.
Thank you in advance
Hi,
I will take a look if you can provide a link to your website, so I can inspect it and see the issue. I am sorry for my previous reply, but usually modifications to the theme involving RTL are not easy to implement. The theme is not built to accommodate changes like that and some elements of the theme may not work properly. I thought that maybe you are not satisfied, so I provided an alternative.
The issue with the menu should not happen, and if you ruled out plugins as the cause maybe we can identify what the problem is and try to give you a solution. Sorry again for my other reply, I may have jumped to conclusions too early without better understanding the problem.
Thank you for your understanding!
Hey Simon,
I appreciate your reply, its all good, I can understand your initial reservations…RTL is pain in the ass.
But i must say, this is far from being a first theme we RTL, this issue is still quite strange for all the crazy stuff that happens with RTL, so i am not sure it is, and if it is then at least i will know for sure, and it will be much more easier to solve it.
so as currently this version of the website is not live yet, in order to see it you will have to modify your ‘hosts’ file with those records:
82.166.139.85 naturetech-stage.co.il
82.166.139.85 http://www.naturetech-stage.co.il
then you will see the issue all over.
thank you in advance
Hi,
I don’t seem to be able to connect to your website. I have tried the IP address you provided but with no success, if it is a local install I cannot view your website. I do not know how I could help you in this situation. Maybe I can inspect it when the website will be live, so I could access it. You could deactivate the mobile plugin if this is happening when it is active. Or install it and see if the issue is happening when it is active.
Thanks
you need to add those 2 lines to your windows “hosts” file, and then access http://naturetech-stage.co.il
then you will see the website, it is not on local install, its just doesnt have a resolved domain attached to it.
Hi,
I did that but I did not save the file, everything works now however. I have inspected the website, and I have seen the problem. The menu on mobile is created and has elements that are directly dependent on a particular side. Probably these need to be reversed in order to work in this situation. Setting a different position value for the menu seems to fix this problem – https://www.screencast.com/t/4jVHpDso0Nv
Maybe you will need to make other modifications, like the menu and search icons that need positioning. I do not know exactly how they should be in this style.
Try entering this code for the menu in Theme panel->Custom Css and see if this works for you
#td-mobile-nav {
position: fixed;
}
Thanks
it works perfectly! thank you very much!
