We’ve had some issues with the mobile version of our site, and whenever I look up the documentation it says that the settings should be adjusted in the “mobile theme settings” in the newspaper theme panel, however there is no option for “mobile theme settings” on my theme panel.
My site is https://panamagemcharters.com/
Hello,
You use the responsive version, so to do the changes for mobile, you need to select the viewport for mobile.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
Thank you, I followed the instructions and created mobile pages. However, the mobile version does not always load.
I looked it up and the recommendation clearing the cache. I did that, but a few hours later the mobile version stops loading.
We have talked to the server people and they said the error log shows its a problem with TD Composer.
These are the errors they showed me:
2024/08/28 13:18:08 [error] 936811#936811: *49657 FastCGI sent in stderr: “PHP message: PHP Warning: Undefined array key “tdb_templates” in /home/wplive/web/wp-live/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 634″ while reading response header from upstream, client: 207.46.13.150, server: , request: “GET /iconos_gem-ai-01/ HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”
2024/08/28 12:57:34 [error] 936811#936811: *49132 FastCGI sent in stderr: “PHP message: PHP Warning: Trying to access array offset on value of type bool in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88PHP message: PHP Warning: Trying to access array offset on value of type null in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88” while reading response header from upstream, client: 181.197.54.47, server: , request: “GET /en/offshore-fishing-tour/?gad_source=2&gclid=CjwKCAjwiaa2BhAiEiwAQBgyHtR0v0Xhz_uTK3kEoZCwEjW8kfL0CpAiIBFhnWyhtSrTMEOe9BtXIBoCHIoQAvD_BwE HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”, referrer: “https://m.youtube.com/”
2024/08/28 12:36:17 [error] 936811#936811: *48843 FastCGI sent in stderr: “PHP message: PHP Warning: Trying to access array offset on value of type bool in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88PHP message: PHP Warning: Trying to access array offset on value of type null in /home/wplive/web/wp-live/wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php on line 88” while reading response header from upstream, client: 190.218.50.143, server: , request: “GET /en/offshore-fishing-tour/?gad_source=2&gclid=EAIaIQobChMInZWYm_z8hwMVx-XjBx0_ey7yEAEYASAAEgIY__D_BwE HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php/php8.1-wplive.sock:”, host: “panamagemcharters.com”, referrer: “https://m.youtube.com/”
could you please help?
Hello,
Please let me know what PHP version you have. Please use 8.1 or 8.2.
Thank you!
8.1
Hello,
We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
