Mobile theme showing on tablets

Posted in: Newspaper
Post count: 11

Hello, We are using Newspaper theme version 10.3.9.1 on our multisite, with WordPress version 5.6.1.

We are having the same problem as described in this other post https://forum.tagdiv.com/topic/mobile-theme-also-showing-on-ipad-viewports/, when we view our website on a tablet (iPad, Kindle Fire, etc) the mobile version of the website displays instead of the tablet view that we set up in TD Composer.

In the other thread, the suggested course of action was to check WP Super Cache settings, but we have set up WP Super Cache according to the directions on your support page. We’ve also tried disabling all plugins in case there was a conflict.

Here is some more info from the system status page, please let me know how we can fix this, thank you.

Theme name Newspaper
Theme version 10.3.9.1
Theme database version 10.3.9.1
HTTP channel test wordpress
Theme Mobile Newspaper mobile version

php.ini configuration
Server software Apache/2.4.38 (Debian)
PHP Version 7.4.10
post_max_size 32M
max_execution_time 120
max_input_vars 3000
SUHOSIN installed false

PHP extensions
mbstring available
GD library available

WordPress and plugins
WP version 5.6.1
WP multisite enabled Yes
WP Language en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache

Post count: 21065

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

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