Hi,
I have deactivated the special mobile version plugin as I want my site to follow the desktop site. However, it only loads the top half of the page and then nothing below, and freezes the page.
Do you have any ideas of how to fix this?
Your help is most appreciated.
Hello!
Please provide more information about this issue or what you need to achieve, screenshots or a video, so I can understand better and help you efficiently.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hi,
The problem is the whole feed does not show apart from the top 2 images and then the app freezes and has to be restarted. I can’t really show you a video of a frozen screen.
I can give you login details and turn the site on if that helps?
Thanks
Richard
Hello Richard!
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the issue is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
