Hi,
on our website continuously certain parts are getting auto changed. We have got our partner widget placed after the “events” slider. But from time to time this is automatically getting changed. It will be sorted on the bottom of the website. We then have to edit the mobile page and re-save a couple of times until it gets placed on the top part again…
http://www.racesport.nl
(mobile version)
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi Bettina,
Been a while but we found out that the cache plugin on status enable will have affect on our mobile version of the website.
We have widget in use wich will be dropped to the bottom of the website when we have our cache plugin enabled.
We can give you access to our test environment but it is hidden for the outside world.
Is there an IP address we can add to our white list so you can have a look?
Hi,
Here is an IP 95.76.171.141 you need to specific in mail that it is for Alex or Calin.
If I understand correctly, you are using a mobile page template and this is changes from time to time? Is this problem only for unlogged users or for all users?
Thank you!
Thanks, I have send an email with all information and examples.
I have also requested a whitelisting for your IP address on our ISP.
Regards,
