Hi!
We are using the Newspaper theme on this Website. When i view the website on my iPhone it looks different then when i view the website in a responsive testing tool with a mobile viewport.
This is on my iPhone:
This is on my computer while testing for mobile view: 
I don’t understand why they are different buy i much prefer the second one (testing on desktop). How do i make sure that this version is always being used instead of two different versions? I also can’t seem to make any changes to the version i see on my iphone and the layout is all messed up.
Thanks for looking!
In addition i would also like to mention that i did clean up any cache and i also tested multiple browsers also in private browser mode.
A week ago i tested the plugin ‘TagDiv mobile theme’ but this plugin doesn’t really do what i expected it to do so i deactivated it again.
Hello,
I just checked now and it seems that the website is displayed well -> https://i.imgur.com/8ltsiHt.png
Thank you!
Hi Anamaria,
Thanks for your response, i’m sorry but you misunderstood me. The layout you are showing in your picture is the layout i don’t want! But i cant find this layout in my Cloud templates or in my theme panel settings.. so i don’t know where it comes from or how to disable it. Can you help me?
Hi,
This usually happens with cache plugins. If the cache plugin does not have mobile support, the mobile version can be delivered instead. Please make sure that you have enabled the mobile cache -> https://imgur.com/Es7nHNh -> https://i.imgur.com/W1KaV3U.png
Thank you!
Great! I think it worked, thanks! There’s one other problem however. The hamburger menu doesn’t seem to be clickable on mobile phone. It does work when i test it on desktop in mobile emulated view but it doesn’t work on an actual smartphone. Can you help me out with this one?
Hi,
I would like to take a look. Can you please email us at contact@tagdiv.com with the wp-admin and cPanel access and include the link to the topic in the email?
Thank you!


