Hi TagDiv team. We’re loving using the Flex Loop Builder in conjunction with the Flex Loop Filters. However the filtering is not working as expected and we’ve tried multiple ways to fix it. Would you please watch the following video? We show you exactly what’s happening and how we have everything set up.
If you’d like to try this yourself, go to https://bethesdamagazine.com/business-category/top-doctors/
BTW, this is NOT a plugin conflict. We have tested this is a 100% clean environment and still get this behavior.
Looking forward to hearing your ideas. Thanks!
Hello,
Unfortunately, this link is not working -> https://i.imgur.com/WZ1S7X7.png We are rom Romania
I see that you have created two topics and there are added videos. I will check them and get back to you soon.
Thank you!
Sorry about that, Anamaria. I will ask our tech department to unblock European traffic. My bad … stay tuned! BTW, the two topics are both related to Flex Loops, but are completely different issues. 🙂
I’ve been to both Bucharest and Timișoara, but it was a long time ago. Romania is amazing!
Romania is now unblocked on these sites. Please check this out as soon as able. Why don’t the category and location filters work properly on this page?
Hello,
I’m glad you visited. If you ever have the chance to come to Romania again, I recommend Sibiu, Alba Iulia, Transfagarasan, and Transalpina, among others.
Regarding your issue, could you send me a screenshot with your settings since the video hasn’t been attached to this topic? Do you have this option enabled for both taxonomies https://i.imgur.com/MIazLfQ.png?
Thank you!
Hi Anamaria. I meant to include that, my apologies. Here is another video showing the exact setting of the Flex Loop Filter and Flex Loop Builder elements on the page.
And as you can see, yes, the “multiple” option is selected on both filters.
https://www.loom.com/share/47932421f9104fe6ad6e96826cc69947?sid=89198aa0-cd50-4b76-82ed-61cf5239d377
Hello,
Please try changing the type of buttons, adding button type, and then checking if the issue persists.
Thank you!
It’s still not working … even with the button type. And we did double-check all of our data … we do indeed have listings assigned to each of the listing_location subcategories and tagged to each listing_location tag.
Here’s a video that shows me testing both dropdown and button:
https://www.loom.com/share/1e531f6a4bc94162966e6944310fb6dc?sid=d141711f-266d-4983-baa4-1fc1e182c02f
Hi,
We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin and cPanel access.
Thank you!
Thanks, Anamaria. We just sent WordPress login info to contact@tagdiv.com. This is a LIVE site, so please do not turn on/off any plugins or theme components.
But you can feel free to look around all of the CPTs / taxonomies and you can freely edit the “Lists – Top Multiple Filter” cloud template that is being used on this page: https://bethesdamagazine.com/business-category/top-doctors/
Hello,
Please let me know the subject of the email.
Thank you!
It was a direct email from the Bethesda Magazine website itself.
Is there any kind of premium support that I can pay for where we do a Zoom session or live chat? It’s taking us a full business day each and every time we message back and forth and it’s not efficient at all.
Hi,
We will check soon. Unfortunately, we provide support via forum and email.
Thank you!
FYI, we gave up on this. We just could not get multiple dropdown filters to work together no matter what we tried.
Hi,
Did you contact us via email and provide there the details?
Have a great day!
