I have been using your theme without any issues for some time on my website, and I have been very satisfied with its ability to save edited template. However, recently I’ve run into a problem, and I’m not sure, it might be related to the theme’s licensing. Let me explain the situation:
I have two WordPress installations on the same domain. Up until now, I’ve been using the same theme and license for both installations without any problems. However, it seems that the theme’s license is no longer working as it should in one of the wordpress installation, and I’m encountering the issue.
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This topic was modified 2 years by
Dave.
Hello,
Please let me know what issue you have with the license.
Please go to My License section and assign the domain that you want -> https://i.imgur.com/TxINWwn.png. Please be aware that you can only change the key after one month.
Thank you!
Hi,
I am not sure is it about the license problem or not, but here are the My License section from the both wordpress instalation
this one is from /blog sub directory https://imgur.com/a/Ee0TGYE
and this one from /id/blog sub directory https://imgur.com/a/48vtxSj
both are in the same domain, but one from the /blog have an error 500 when requesting to this endpoint
/wp-json/td-composer/td_cloud_proxy?uuid=
and i got a respond like this when i check the network debug
{
"api_reply": {
"results": [
{
"ID": "285",
"envato_key": "xxx",
"domain": "www.example.com",
"is_active": "1",
"locked_time": "2022-03-31 04:17:44"
},
{
"ID": "15064",
"envato_key": "xxx",
"domain": "www.example2.com",
"is_active": "0",
"locked_time": "2022-05-15 20:39:25"
},
{
"ID": "34945",
"envato_key": "xxx",
"domain": "www.example3.com",
"is_active": "0",
"locked_time": "2022-08-11 06:18:39"
}
],
"locked_time": ""
},
"debug": {
"sql": [
{
"query": "SELECT * FROM ip_tagdiv WHERE IP = '123123' LIMIT 1",
"run_time": 6.508827209472656e-5
},
{
"query": "SELECT * FROM ip_exceptions WHERE IP = '123123' LIMIT 1",
"run_time": 3.981590270996094e-5
},
{
"query": "SELECT * FROM envato_cache WHERE envato_key = 'xxx' LIMIT 1",
"run_time": 0.7938859462738037
},
{
"query": "SELECT * FROM key_domains WHERE envato_key = 'xxx' AND domain = 'www.example.com'",
"run_time": 0.00018286705017089844
},
{
"query": "SELECT * FROM key_domains WHERE envato_key = 'xxx' ORDER BY ID",
"run_time": 0.00011920928955078125
}
]
}
}
Hi,
Please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access and license certificate.
Thank you!
Hi,
i have sent an email to contact@tagdiv.com with the same subject as this forum thread
“Multiple WordPress instalation in one domain”