Hello!
After I installed the security certificate on my site mobilidadesampa.com.br that is hosted on Digital Ocean, on the Contact Us page https://mobilidadesampa.com.br/contato/ the “send message” button does not want to work anymore , the user clicks the button and the message is not sent. See the image: https://www.screencast.com/t/elC9qBaX7
I’ve already tried disabling all the plugins and the message button does not work again.
I’m trying to see on the Digital Ocean server what may have happened. Do you know what might have happened?
Do I need to enable or install something for the send message button back to work after I’ve installed the security certificate? SMTP is working normally.
Awaiting return.
Hi,
If it worked before you installed the security module and now it does not, then something affected the form functionality.
I would have no idea what might have happened with it, maybe try and remove it then place it again in the page.
Hello!
I removed the plugin from the contact form, installed it again and put it back on the Contact Us page. But it does not work. đ
It must be something on the Digital Ocean server, I’ll try to redo the settings, URL rewriting, and stuff.
If nothing works, unfortunately I will delete the plugin and give up using the contact form. I did not realize that installing SSL would cause problems with the contact form.
Hello! Unfortunately it did not work, I tried everything for the plugin to work again, but without success. Conclusion: I removed the contact form from my Contact Us page and wrote a message asking readers to forward me an email directly.
Couple of things — if your form uses authenticated email, there would now be a secure port to connect to for email. This may require using an SMTP plugin. We had this issue when first starting to use WooCommerce — customers would not get receipts, we would not get order notices; an SMTP plugin allowed the form(s) to send authenticated email via the mail system for your domain with the proper port number for secure connection for email, and the login/pass for the email account to send with; or, it allows for the proper sending via the built-in sendmail function on server.
So, if you revisit this, consider testing with an ‘SMTP plugin’ for WordPress – there are several in the WP .org plugin repository; cannot recommend specific, as they can each vary depending on server setup (e.g., Apache, Nginx, etc.).
Hope that helped – perhaps not.
(I don’t work here, just a webdevdinosaur⢠đ )
