Hello, earlier today I made a change to my website, saved and closed it. When I went to view it, my header was completely gone and all I get is the spinning refresh circle when trying to edit with tag div composer. My cloud templates, although I can see the names, do not show when I try and view or edit them. I can see the header menu for mobile however.
Hi,
Please test the site using only the theme’s plugins to see if the issue persists, as it may be caused by a plugin conflict.
Another possibility is that the issue is related to recent changes. As a troubleshooting step, try removing the Cloud Header and reverting to the default header and footer, then check whether the pages open correctly in tagDiv Composer. If they do, this would indicate that the problem is related to recent changes made to either the Cloud Header or Cloud Footer. In that case, you can restore a previous revision to resolve the issue.
Thank you.
I deactivated all plugins other than newspaper, and I restored a previous version of newspaper but still not able to see the header. I can see the header on the mobile version
Hi,
Can you please provide some screenshots with the settings from teh cloud template section? https://i.imgur.com/V8Z7mvx.png is working to import a new header template? Do you have any cloud templates in the trash tab?
Hello, I’m not able to pull up any templates for screenshots. If I hover over a template in the cloud templates section and click edit with td composer, I get the spinning circle. No templates actually load. For whatever reason, I can see the header on the mobile version.
I also submitted my login info to the contact email
Hi,
We’ll do our best to reply via email. However, due to the winter holidays, the workload has increased, and response times may be longer than usual.
Thank you for your understanding!
Thank You for your help
