my site lost secure (lock) status after I installed Newspaper Theme

Posted in: Newspaper
Post count: 4
dsgnramit
#323265
Dec 3, 2019 at 3:59 pm

Hello,

I purchased Newspaper theme.

I also purchased Hosting from Site Ground.

The hosting has secured SSL and HTTPS offered in my plan.

Everything was working fine.

But when I install Newspaper theme, I lost the secure certificate.

Please help me fix this.

I am no developer and do not know how to fix these things.

If I get no solution I will need a refund as I will not use the theme.

Thanks.

Post count: 18283
Vlad S
#323355
Dec 4, 2019 at 9:48 am

Hello !

For this issue you will have to contact your host provider in order to activate your SSL.

If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Post count: 17
Mattsteve20
#323456
Dec 4, 2019 at 2:18 pm

The same thing happened to me; however, after I installed and configured the ‘Really Simple SSL’ plugin, it fixed the mixed content issue.

Post count: 4
dsgnramit
#323837
Dec 7, 2019 at 5:04 am

No I was able to contact the host to view into it again and after I install the sports mag it is now working. Thanks Vlad and Matt 🙂

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